Webinars, videos and virtual events

Stay current with the latest webinars on Unified Communications. To continue your learning, browse more than 100,000 webinars, videos and virtual events covering hundreds of focused tech and business topics available on TechTarget's BrightTALK.com platform.

Featured Unified Communications Webinars

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  Say “Yes” to UCC Compliance for Better User Productivity and Lower Risk

  Irwin Lazar, President and Principal Analyst; Garth Landers, Director of Product Marketing; Dan Nadir, Chief Product Officer

  Speakers: - Irwin Lazar, President and Principal Analyst, Metrigy - Garth Landers, Director of Product Marketing, Theta Lake - Dan Nadir, Chief ...more

  Play April 11 2024| 44 mins More on: UCC, Unified Communications, Collaboration
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  How AI is Reshaping Business Communications

  Rusty Jensen (UCC Sales), Ashleigh Ellington (Solutions), Jessica Sill (Business Development), and Gina Whitty (Product)

  Businesses worldwide are exploring the potential of AI to fulfill its promise of enhancing customer relationships, boosting productivity, increasing ...more

  Play April 11 2024| 50 mins More on: AI, UCaaS, CCaaS

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  A new era of fixed-mobile convergence for UC

  Irwin Lazar, president and principal analyst at Metrigy

  Irwin Lazar, president and principal analyst at Metrigy, discusses how fixed-mobile convergence for unified communications has evolved to address new...more

  Play April 09 2024| 4 mins More on: Unified Communications, Mobility,
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  Exploring how CPaaS can improve CX

  Beth Schultz, vice president and principal analyst at Metrigy

  Metrigy analyst Beth Schultz explains how CPaaS can improve CX efficiency and outcomes, including personalization and automated workflows.more

  Play April 04 2024| 3 mins More on: Unified Communications, Customer Experience, APIs
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  Equitable Meetings and The New Logic of Work

  Scott Wharton, General Manager, Video Collaboration, Logitech

  In a world where the one-size-fits-all approach no longer suffices, the future of work hinges on creating environments that nurture individuality and...more

  Play April 05 2024| 57 mins More on: Remote Office, Hybrid Work, Collaboration Tools
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  Exclusive On-demand Webinar: Maximizing Meeting Efficiency with Ai Recaps

  Dan O’Connell, Chris Melus, Calvin Hohener

  Take a tour of the much-anticipated Ai Recaps hosted by Dialpad and T-Mobile. Dan O'Connell, our chief AI officer, leads the webinar recording below....more

  Play April 12 2024| 50 mins More on: Ai Recaps, AI, Generative AI
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  Recapping Enterprise Connect 2024

  Katherine Finnell, Gabe Knuth, Brian McKenna

  Analysts Gabe Knuth and Brian McKenna of TechTarget's Enterprise Strategy Group share their takeaways from Enterprise Connect 2024, including the ...more

  Play April 09 2024| 18 mins More on: Unified Communications, Customer Experience, Artificial Intelligence
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  Unified Communications as a Service - What Are Enterprises Really Spending?

  Irwin Lazar, President and Principal Analyst, Metrigy

  Metrigy recently gathered data from almost 400 companies on the true cost of operating cloud-based unified communications services including calling,...more

  Play March 12 2024| 35 mins More on: UCaaS, Unified Communications, PSTN
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  Zero Downtime - Maximum Impact Strategies for CC Resiliency & CX Excellence

  Audrey William, Principal Advisor, Ecosystm; Daniel Wong, Snr Sales Mgr, AMEA, IR; Jamie Romanin, Director, APJC, Cisco Webex

  Contact centres are crucial for delivering best-in-class brand experiences in every interaction. Operating in a dynamic 'live' mode, contact centres...more

  Play March 27 2024| 50 mins More on: Contact Center, CX, Customer Experience
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  How AI is reshaping business communications

  Rusty Jensen - Vice President, UCC Sales, GoTo

  Businesses worldwide are exploring the potential of AI to fulfil its promise of enhancing customer relationships, boosting productivity, increasing ...more

  Play March 28 2024| 50 mins More on: AI, Business Communication, Customer Experience
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  MetriSight Ep.54 - Unified Communications Trends in 2024 with Mitel

  Irwin Lazar, President and Principal Analyst, Metrigy; Martin Bitzinger, SVP for Product Management, Mitel

  In this episode Metrigy President and Principal Analyst Irwin Lazar is joined by Martin Bitzinger, Senior Vice President for Product Management from ...more

  Play January 18 2024| 29 mins More on: UC, Unified Communications, Collaboration